Help Center

Return & Exchange

Changed your mind? We make returns easy!

We want you to love your purchase. If something isn’t right, here’s how we can help. (And if your item arrived damaged, head over to our Damaged Items page—we'll sort it out right away!)

How to Make a Return

For most products, you have 30 days from delivery to make a return. Just log into your account, go to myaccountMy Account, and click "Orders" then "Request a Return." Our online system will guide you through choosing a refund method and getting your return label. Keep an eye on your email for all the details!

A Note on Return Shipping

We’ll deduct the cost of return shipping from your refund. If your item is small enough for UPS/FedEx, just print the label we email you and drop it off. For bigger things, we’ll schedule a convenient pickup from your home.

Getting Your Refund

Once we receive your item, full refund, which typically takes 3-5 business days to appear.

Need to Exchange Something?

The easiest way to exchange is to return your original item and place a brand-new order for the one you want. This way, you get your new product without delay!

What is Wayfair’s policy on damaged or defective items?

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we can offer a resolution:

  • within 30 days of delivery of standard items.
  • within 3 days if delivered via Full Delivery Service, where our teams will inspect your item for any issues and confirm everything looks good upon delivery.

To ensure we make your order right, the following may be required:

  • a photo(s) of the damaged/defective item(s) to help us provide you with the best resolution.
  • the return of the original item.

If you’re instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date, or 3 days after your Full Service Delivery date.

Note: Any damage that occurs after delivery - such as from normal wear and tear, misuse, or weather-related causes - is not covered by Wayfair's Damage & Defect policy.

How do I report damaged or defective items?

1) Log into your Wayfair Account and locate your item(s) under My Orders.

2) Select “Problem with this Order" (this will only appear for eligible items when reported within 30 days of the delivery date).

3) Follow the prompts to complete your request for resolution.

4) Upload photos that display the following:

  • The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged)
  • The packaging if available
  • Close-up and clear photos of the damaged/defective part(s) of the item(s)

5) Once your request is submitted, you will receive an email confirming your resolution and next steps. If you are asked to return the original item, instructions will be provided via email and in your My Account.

Please have photos on hand as detailed above prior to reaching out. You may also upload photos prior to reaching out though the Incident Photo Portal in My Account:

  • Click View Details for the impacted order/item.
  • Click Incident Photo Portal.
  • Follow the instructions to upload the photos.

What if it has been more than 30 days since delivery (or more than 3 days for White Glove Delivery) but my item has a manufacturer's warranty/protection plan?

If it has been more than 30 days since the date of delivery, or more than 3 days for White Glove Delivery, but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution. For all other protection plan coverage, please visit our Protection Plans page for more information.

How do I know if my item has a manufacturer's warranty?

To check item eligibility, scroll down on the item's product page, select "Specifications," and view Warranty details under "Warranty Information."

How do I know if I purchased a protection plan?

If you purchased a protection plan for your item, it will appear as an "added" purchase on the line item in My Orders.

What if my open box or clearance item is damaged/defective?

We can assist with open box or clearance items. However, resolution options are limited.

What do I do if I am instructed to return my damaged/defective item but I don't have the original packaging?

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded. Interior Prism is unable to provide boxes or packaging for the return.

What do I do if I am not instructed to return my damaged/defective item?

If you are not instructed to return your item and do not receive email communications with instructions for your return, you may dispose of the damaged unit or donate it to charity.

What is Interior Prism’s policy on receiving the wrong item in an order?

If you have received the wrong item, color, or size, we can get you a resolution if reported within 30 days of the delivery date. Any issues with items delivered through Full Service Delivery must be reported within 3 days - our teams will inspect your item for any issues and confirm everything looks good upon delivery.To help make your order right, we will require a photo(s) of the delivered item(s), as well as a photo of the product name or model number in order to provide you with the best resolution and ensure that we don't make the same mistake. If you’re instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date. Visit My Orders to get started.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

How do I report wrong items in my order?

1) Login to your Wayfair Account and locate your item(s) under My Orders.

2) Select “Problem with this Order" (this will only appear for eligible items when reported within 30 days for most orders and 3 days for Full Service Delivery).

3) Follow the prompts to complete your request for resolution.

4) Please upload photos that display the following:

  • The entire item (out of the box - please inspect the item even if you suspect it is incorrect based on packaging/naming)
  • For wrong size: a photo of the box that shows the incorrect measurements or a photo of the wrong size showing that it is incorrect
  • Packaging/model number details on the box

5) Once your request is submitted, you will receive an email confirming your resolution and next steps. If you are asked to return the original item, instructions will be provided via email and in your My Account.

Please have photos on hand as detailed above prior to reaching out. You may also upload photos before reaching out though the Incident Photo Portal in My Account:

  • Click View Details for the impacted order/item.
  • Click Incident Photo Portal.
  • Follow the instructions to upload the photos.

What if it is determined to be the correct item but I still don’t want it?

If you received the right item but it's just not the right fit for you, you may set up a return for the item within 30 days from the delivery date. See more information under Return Policy.

What if my open box or clearance item is the wrong item?

We can assist with open box or clearance items however resolution options are limited.

What do I do if I am instructed to return my original item but I don’t have the original packaging?

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded.

Wayfair is unable to provide boxes or packaging for the return.

What happens if I report a wrong product and request a replacement?

Wrong product investigations sometimes need to be conducted to ensure we don't make the same mistake again. Please note it may take up to 3 business days to confirm your request but we will follow up with next steps as soon as possible.

How can I update the details of my order before it has shipped?

Before an item has shipped, you can easily edit the details of your order online. From My Orders, you can cancel, change the delivery method, or change the shipping address for each item.

Please note that we are unable to change delivery addresses for orders placed using Wayfair financing options, Affirm, or PayPal.

Can I update an order if it's in Transit?

Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited.